Payments are not refunded

• Swap Backlinks is free to use. Only the optional Pro plan costs money.
• Payments for Pro are not refunded once they have been taken, whether the plan is monthly or yearly.
• You can cancel whenever you like. Cancelling stops the next charge, and Pro keeps working until the end of the period you already paid for.
• If you are unsure, stay on Free first: it includes the whole exchange for up to 2 sites.

This policy applies to every charge for a Pro subscription: the first payment, each renewal, and both the monthly and the yearly price. Payments are processed by Stripe on its own checkout pages, and the receipt Stripe emails you is your proof of payment.

There is nothing to refund on the Free plan because nothing is charged.

Open the Plan page and choose Manage billing to cancel in Stripe's portal. Cancelling takes effect at the end of the billing period you have paid for: Pro stays active until then, and no further payment is taken.

Time left on a period you have already paid for is not refunded or prorated. That is also true if you switch from Pro to Free partway through a period; the switch happens when the period ends.

Pro renews by itself, monthly or yearly depending on what you chose, until you cancel. Please cancel before the renewal date if you do not want to continue. A renewal that you forgot to cancel is not refundable.

If a renewal fails, Stripe retries it for a while and we keep Pro switched on for a short grace period of 3 days. If the payment still does not go through, your account returns to the Free plan. Nothing is charged in that case, so there is nothing to refund, and your sites stay listed within the Free limit.

Deleting your account from the Account page cancels any active Pro subscription at once, so nothing is charged afterwards. If the cancellation fails for any reason, the account is not deleted and you are told. Charges made before the cancellation are not refunded.

If an account is removed for breaking the terms (for example fraud, abuse or misleading listings), Pro ends immediately and the amount already paid is not refunded.

If something looks wrong on your statement, write to [email protected] before contacting your bank, and we will look into it. Opening a chargeback or dispute without writing to us first may lead us to suspend the account while it is resolved.

The one exception to the no-refund rule is a billing mistake on our side, such as the same period being charged twice. We correct those in full.

Short outages, maintenance and technical problems do not entitle you to a refund. We aim to keep the service running but do not promise it will always be available. What Pro includes can change over time; the features listed on the Plan page apply while you are subscribed.

Nothing here limits rights you have under consumer law where you live that cannot be waived. Where such a right to a refund exists, we will honour it. This policy forms part of our terms.

For anything about billing, write to [email protected]. Please include the email address on your account and the date of the charge.

Last updated 22 October 2026.